SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent: known security problems
24 known security problems reported for this WordPress plugin, with the affected versions, the fix and what to do.
Updated
In short
There are 24 known security problems on this page. Each one has a fixed version. Updating to version 3.5.4 or newer covers every fixed problem listed here.
Based on public reports. Check the plugin’s changelog. Watchfox AI may be wrong.
Get an email when your site is affected: install Watchfox AI (free)
Anyone with an account on your site, even a basic one could plant harmful code that runs for your visitors or admins (up to and including 3.5.3)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.5.3
- Fixed in
- 3.5.4
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.5.4 or newer.
- Official ID
- CVE-2026-94378
- Report title
- SupportCandy <= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' Parameter
- First reported
- Sources
- Wordfence, seen
Someone could read or change the data in your site’s database (up to and including 3.5.3)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.5.3
- Fixed in
- 3.5.4
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.5.4 or newer.
- Official ID
- CVE-2026-94539
- Report title
- SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter
- First reported
- Sources
- Wordfence, seen
A stranger could use it to harm your site (from 3.3.6 up to and including 3.5.2)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- From 3.3.6 up to and including 3.5.2
- Fixed in
- 3.5.3
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.5.3 or newer.
- Official ID
- CVE-2026-81022
- Report title
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.6 - 3.5.2 - Unauthenticated Information Exposure
- First reported
- Sources
- Wordfence, seen
A stranger could use it to harm your site (from 3.2.9 up to and including 3.5.2)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- From 3.2.9 up to and including 3.5.2
- Fixed in
- 3.5.3
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.5.3 or newer.
- Official ID
- CVE-2026-81021
- Report title
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.2.9 - 3.5.2 - Unauthenticated Ticket Attachment Read
- First reported
- Sources
- Wordfence, seen
Someone could do things on your site they should not be allowed to (up to and including 3.5.1)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.5.1
- Fixed in
- 3.5.2
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.5.2 or newer.
- Official ID
- CVE-2026-73350
- Report title
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent <= 3.5.1 - Missing Authorization
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could plant harmful code that runs for your visitors or admins (up to and including 3.4.8)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.8
- Fixed in
- 3.4.9
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.9 or newer.
- Official ID
- CVE-2026-57711
- Report title
- SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent <= 3.4.8 - Authenticated (Customer+) Stored Cross-Site Scripting
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could use it to harm your site (up to and including 3.4.6)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.6
- Fixed in
- 3.4.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.7 or newer.
- Official ID
- CVE-2026-54826
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.6 - Authenticated (Subscriber+) Insecure Direct Object Reference
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could read or change the data in your site’s database (up to and including 3.4.4)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.4
- Fixed in
- 3.4.5
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.5 or newer.
- Official ID
- CVE-2026-0683
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Authenticated (Subscriber+) SQL Injection via Number Field Filter
- First reported
- Sources
- Wordfence, seen
Someone could do things on your site they should not be allowed to (up to and including 3.4.4)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.4
- Fixed in
- 3.4.5
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.5 or newer.
- Official ID
- CVE-2026-25321
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Missing Authorization
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could use it to harm your site (up to and including 3.4.4)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.4
- Fixed in
- 3.4.5
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.5 or newer.
- Official ID
- CVE-2026-1251
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Authenticated (Subscriber+) Insecure Direct Object Reference
- First reported
- Sources
- Wordfence, seen
Someone could trick a logged-in admin into changing settings without knowing (up to and including 3.4.1)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.4.1
- Fixed in
- 3.4.2
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.4.2 or newer.
- Official ID
- CVE-2025-67598
- Report title
- SupportCandy <= 3.4.1 - Cross-Site Request Forgery
- First reported
- Sources
- Wordfence, seen
Someone could take over your site as an admin
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.3.7
- Fixed in
- 3.3.8
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.3.8 or newer.
- Official ID
- CVE-2025-10658
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover
- First reported
- Sources
- Wordfence, seen
Someone could use it to harm your site (up to and including 3.3.0)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.3.0
- Fixed in
- 3.3.1
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.3.1 or newer.
- Official ID
- CVE-2024-13552
- Report title
- SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could plant harmful code that runs for your visitors or admins (up to and including 3.2.3)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.2.3
- Fixed in
- 3.2.4
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.2.4 or newer.
- Official ID
- CVE-2024-27991
- Report title
- SupportCandy <= 3.2.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting
- First reported
- Sources
- Wordfence, seen
Someone could read or change the data in your site’s database (up to and including 3.1.6)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.1.6
- Fixed in
- 3.1.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.1.7 or newer.
- Official ID
- CVE-2023-2805
- Report title
- SupportCandy <= 3.1.6 - Authenticated (Admin+) SQL Injection
- First reported
- Sources
- Wordfence, seen
Anyone with an account on your site, even a basic one could read or change the data in your site’s database (up to and including 3.1.6)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.1.6
- Fixed in
- 3.1.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.1.7 or newer.
- Official ID
- CVE-2023-2719
- Report title
- SupportCandy <= 3.1.6 - Authenticated (Subscriber+) SQL Injection
- First reported
- Sources
- Wordfence, seen
A stranger could read or change the data in your site’s database
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.1.4
- Fixed in
- 3.1.5
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.1.5 or newer.
- Official ID
- CVE-2023-1730
- Report title
- SupportCandy <= 3.1.4 - Unauthenticated SQL Injection via parse_user_filters
- First reported
- Sources
- Wordfence, seen
Someone could use it to harm your site (up to and including 3.1.3)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 3.1.3
- Fixed in
- 3.1.4
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 3.1.4 or newer.
- Report title
- SupportCandy <= 3.1.3 - Sensitive Data Exposure
- First reported
- Sources
- Wordfence, seen
Someone could plant harmful code that runs for your visitors or admins (before 2.2.7)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Before 2.2.7
- Fixed in
- 2.2.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.2.7 or newer.
- Official ID
- CVE-2021-24879
- Report title
- SupportCandy – Helpdesk & Support Ticket System <= 2.2.6 - Cross-Site Request Forgery to Stored Cross-Site Scripting
- First reported
- Sources
- Wordfence, seen
Someone could plant harmful code that runs for your visitors or admins (up to and including 2.2.6)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 2.2.6
- Fixed in
- 2.2.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.2.7 or newer.
- Official ID
- CVE-2021-24878
- Report title
- SupportCandy <= 2.2.6 - Reflected Cross-Site Scripting
- First reported
- Sources
- Wordfence, seen
A stranger could use it to harm your site (up to and including 2.2.4)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Up to and including 2.2.4
- Fixed in
- 2.2.5
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.2.5 or newer.
- Official ID
- CVE-2021-24839
- Report title
- SupportCandy <= 2.2.4 - Unauthenticated Arbitrary Ticket Deletion
- First reported
- Sources
- Wordfence, seen
Someone could trick a logged-in admin into changing settings without knowing (before 2.2.7)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Before 2.2.7
- Fixed in
- 2.2.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.2.7 or newer.
- Official ID
- CVE-2021-24843
- Report title
- SupportCandy <= 2.2.6 - Cross-Site Request Forgery to Arbitrary Ticket Deletion
- First reported
- Sources
- Wordfence, seen
Someone could plant harmful code that runs for your visitors or admins (before 2.2.7) (2)
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Before 2.2.7
- Fixed in
- 2.2.7
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.2.7 or newer.
- Official ID
- CVE-2021-24880
- Report title
- SupportCandy <= 2.2.6 - Stored Cross-Site Scripting via Shortcode
- First reported
- Sources
- Wordfence, seen
Someone could run their own code on your site and take it over
A trusted security source confirmed it. If your site has an affected version, fix it this week.
- Affected versions
- Before 2.0.1
- Fixed in
- 2.0.1
- What to do
- If your site has an affected version, update SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent to version 2.0.1 or newer.
- Official ID
- CVE-2019-11223
- Report title
- SupportCandy – Helpdesk & Support Ticket System <= 2.0.0 - Arbitrary File Upload
- First reported
- Sources
- Wordfence, seen
Where this comes from
We collect these reports from public security sources and rewrite them in plain words. Each problem shows its sources and the date we first saw it. This page never says whether your own site is affected: only a check of your site’s versions can tell.
Get an email when your site is affected.
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